Customer Experience Optimization: How to Spot & Measure Customer Friction

Remove stumbling blocks that are stopping customers buying from you...

Customer experience optimization starts with understanding what problems your customers are having.  After all, you can't manage what you can't identify and measure!

In this free guide you'll discover:

  • 4 key areas that create friction
  • 9 ways to measure friction in your dealings with customers
  • Friction Checklist to identify problems areas in your business

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