Category Archives for "Customer Service"

Innovation in Age of the Customer

| Customer Service

The pace of change and innovation is expected to increase dramatically in the next 20 years and far eclipse the changes we’ve seen in the last 200 years. All that upheaval makes it difficult to anticipate or predict what will happen in the future.   However, there a few things that we do know about. Age […]

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5 Tips to Better Live Up to Your Brand Promise

| Customer Service

Why do so many companies struggle to live up to their brand promise? Perhaps they don’t think what they’re promising matters to the customer, or perhaps they just don’t care. I’m sure we’ve all experienced what this looks like. A company may rave about their great customer service and then doesn’t return phone calls, or […]

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Do You Need a Brochure?

| Customer Service

In this age of digital downloads and with considerable research and purchasing done online, it can be easy to decide that printed brochures are an unnecessary expense.  Many businesses pour resources into their website and figure that’s it, they can do away with having a brochure at all. If they get a customer enquiry then […]

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